Privacy Policy

1. Information We Collect

We collect information to provide and improve our vehicle rental services. This includes:

• Personal Identification Information: Name, address, email address, phone number, date of birth, driving license details, and passport information.
• Financial Information: Payment card details (processed securely by third-party payment processors), billing address.
• Vehicle Usage Data: Rental dates, vehicle type, mileage, fuel level, and any incidents or damages.
• Communication Data: Records of your interactions with us, including emails, phone calls, and chat messages.
• Website Usage Data: Information about how you use our website, collected via cookies and analytics tools (e.g., IP address, browser type, pages visited).

2. How We Use Your Information

We use the collected information for various purposes, including:

• To process your vehicle rental bookings and manage your account.
• To verify your identity and eligibility for rental services.
• To process payments and manage billing.
• To communicate with you regarding your bookings, inquiries, and service updates.
• To provide customer support and resolve any issues.
• To improve our services, website, and customer experience.
• To comply with legal obligations and enforce our terms and conditions.
• For marketing purposes, with your consent, to send you promotional offers and updates.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, IT support, and marketing.
• Insurance Companies: To facilitate insurance coverage for your rental.
• Law Enforcement & Legal Compliance: When required by law, or to protect our rights, property, or safety, or that of our customers.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We ensure that any third parties we share your data with are committed to protecting your privacy and handle your information in accordance with applicable data protection laws.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data during transmission and at rest.
• Access controls and authentication procedures.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and privacy best practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

You have certain rights regarding your personal data, including:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restrict Processing: Request that we limit the way we use your data.
• Right to Data Portability: Request your data in a structured, commonly used, machine-readable format.
• Right to Object: Object to the processing of your personal data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Livingston Vehicle Rental Services
Livingston, Lothian
Phone: 01324 910 170